Frequently Asked Questions

Everything you need to know about your BuzzTV experience

What is included in a standard BuzzTV media player package?

Each retail box typically includes the BuzzTV Android set-top box, a high-quality HDMI cable, a global power supply, and our signature BT-400 or BT-250 remote control with batteries.

How long does shipping take for my order?

Orders are processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

What is your return policy for hardware?

We offer a 30-day money-back guarantee on all hardware. The device must be returned in its original packaging with all accessories included to qualify for a full refund.

Do BuzzTV devices come with a warranty?

Yes, all BuzzTV hardware purchased through our official store comes with a 1-year limited manufacturer's warranty against hardware defects.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal and digital wallets like Apple Pay and Google Pay.

Does BuzzTV provide content or channel subscriptions?

No, BuzzTV is a hardware manufacturer. We provide the platform and software to manage your media, but we do not provide any content, playlists, or channel subscriptions.